Service Work Order

Create a connected workforce to boost field productivity

Empower Your Field Team

Field teams need mobile tools that boost productivity while enabling data capture, visibility and communication even if they are offline. They need a mobile-first application that displays vital information to be productive and minimize down time. DSI’s Service Work Order provides real-time visibility to resource location, jobs completed and inventory consumed.

Service Work Order Helps Increase Overall Productivity

  • Persona-based interface allows contractors or employees access to their jobs, associated equipment and parts even when disconnected from enterprise systems
  • Ability to search for parts when needed and add them to the service order
  • Configure to check inventory in multiple places including the employee’s truck, a co-worker’s truck or the closest warehouse
  • Improve speed to invoice with real-time visibility to completed jobs, time spent and parts used
  • Boost customer satisfaction with immediate confirmation of complete work, including photos, notes and customer’s electronic signature

Service Work Order Features

  • Search/view assigned service orders
  • Add labor
  • Search multiple locations for parts
  • Transfer parts between locations
  • Add additional parts to work order
  • Track mileage
  • Capture photos and notes
  • Record signature to close out the work
  • Print or email summary for customer on the spot
  • Operates when disconnected from the internet

Customer Success Story

Aegion Corporation

Pipeline Services Organization Boosts Productivity With Mobile App Development

  • Streamlined data collection processes across all platforms
  • User-friendly, easy-to-learn applications implemented quickly
  • Improved customer service levels

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Customer Success Story

Eastern Propane

Automating Tasks to Optimize Business Processes and Empower Field Technicians

  • Streamlined processes enable faster, better service
  • More predictable billing cycles
  • Information gathered by field service technicians is automatically updated in Oracle’s JD Edwards EnterpriseOne
  • Increased daily service capacity by freeing employees from manual data entry, scheduling and in-person schedule pick ups

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Customer Success Story

Bis Industries

Bis Industries Automates Workshop With Asset Inspection App

  • 60% reduction in time to prepare a scope of work
  • Eliminated manual processing and double handling
  • Shortened lead times to move assets through workshops and back on hire
  • Decreased time taken to provide a damage claim to the customer

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Customer Success Story

Utah Transit Authority

Leveraging the Power of the DSI Platform

  • Streamlined work orders with point and click interface
  • Reduced errors by eliminating manual data entry
  • Saved time, labor and parts by enabling predictive maintenance
  • Gained self-sufficiency to design and build more apps

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