Create real-time, on-demand access to product catalogs and related collateral
Extend product visibility to enable accurate inventory status and immediate order placement
Integrate eCommerce capabilities to increase sales for customers (and trading partners)
Enable customer self-service
Personalize the app experience for each customer
Improve mobile customer service
Enhance the customer experience
Increase customer value by sharing real-time information
Increase customer loyalty
The DSI Customer Engagement Solution enables you to perform the following tasks:
Provide real-time product availability and location information to existing and prospective customers
Create a rich, consumer-grade user experience with features like Z-order, transparency, blur and ballistic animation, among others
With built-in DSI Analytics, gain insights into how your apps are used and adoption rates, enabling you to deliver a more effective experience
With the built-in DSI Product Locator App, provide real-time product location and inventory-aware availability information to help facilitate in-store purchases
Create, administer and manage surveys with the built-in DSI Survey App, empowering you to immediately capture customer feedback that can help drive product and customer service improvements
Customers are no longer a mere end point in the sales process. They’re stakeholders—and as such, they expect access to product and service information at their convenience so that they can research, make, modify or track purchases or access special promotions or personalized vouchers. Companies simply can’t meet these customer demands without accurate, inventory-aware, real-time product and service information.
With the DSI Customer Engagement Solution, companies not only have the capability to access that information; they can also deliver an intuitive desktop or rich, consumer-grade mobile experience by making that information available to customers anytime, anywhere.
Additionally, the solution provides customer interactions that engage the right people with the right information throughout every stage of the customer life cycle—ensuring the customer’s experience is a positive, memorable one that results in increased brand loyalty and advocacy.