Reduce number of call backs by ensuring the right parts are available at the time of service
Improve average service time per issue/location with mobile availability of previous service performed by location and/or equipment
Improve the customer experience with immediate service summaries
Increase customer service levels utilizing e-mail functionality for estimating, quoting and warranty or contract document sharing
Boost service technician productivity with gesture-based mobile device functionality
Enable mobile workforce to upsell additional services and/or products based on real-time product and service availability
Improve/maintain contract renewals with accurate equipment and contract history
The DSI Field Service Solution enables you to perform the following tasks:
Service order detail (list)
Location & contact information
Labor (time in/time out)
Add parts and/or labor
Estimation & quotation
Mapping & routing
Access remote and virtual inventory and/or asset visibility
Instant customer feedback and service completion sign-off
Managing remote personnel responsible for delivering, installing or maintaining products is complex. The consequences of mismanagement are detrimental not just to your company’s bottom line, but also your operational efficiency and customer satisfaction.
Connectivity is at the core of successful field service operations, whether you’re equipping mobile workers with real-time parts and inventory information, tracking time and labor, or providing access to current work instructions. The DSI Field Service Solution is easily configurable to include other DSI products and solutions like the DSI Survey App and DSI Product Locator App, which use native device GPS mapping to enable instant access to accurate product, vendor or job site locations, eliminating the need to transfer information from a sales or vendor report to a mapping mechanism.
With market-leading speed to implementation, the DSI Field Service Solution enables connectivity to existing enterprise systems in any location and on any device, giving you an inventory-aware field service solution that eliminates manual processes, increases visibility of field activities and significantly reduces service costs. As a result, you’ll know you have the right person at the right job as scheduled, along with the correct parts and reliable, real-time access to inventory information to fulfill immediate order capabilities. And because the DSI Field Service Solution offers a range of deployment options that include on-premise, mobile and cloud, you can be confident in a solution that’s tailored to and scalable with your specific business needs.