Clifford Hallam Healthcare (CH2) is Australia’s largest distributor of medical and surgical products, pharmaceuticals, and equipment. The company is committed to maintaining the highest standards of quality in its customer service, product delivery, and technical support operations. CH2 uses DSI’s Platform and JD Edwards EnterpriseOne.
Shipping delays and errors. Time and labor wasted on manual verification.
Australia’s largest pharmaceutical and healthcare service provider’s paper-based processes put its reputation for quality and customer service at risk. CH2 sought a solution that would increase accuracy and accountability, reduce labor costs and improve business agility.
“We needed to deliver a better outcome for our customers,” said Ged Halstead, Chief Information Officer, CH2. “To do that, we needed to reduce the manual processes that resulted in errors and establish a system of accountability and responsibility in line with our core values.”
CH2 needed to transition from analog, manual processes to becoming a digital business.
CH2 found a complete solution in the DSI platform, which features an agile framework and pre-built, certified integrations. The DSI platform seamlessly integrated with CH2’s existing installation of Oracle’s JD Edwards EnterpriseOne. DSI also provided wireless network access points, handheld barcode scanners, barcode printers and in-depth training.
DSI empowers CH2 to achieve their goals for timely, accurate fulfillment, cost reduction and business agility with an end result of improved customer satisfaction.
CH2 has become a mobile enterprise, a significant step in their digital journey. The platform guides CH2’s workers through their tasks, enabling them to work quickly and accurately, while prompting them to scan item, location and sales order barcodes at each step of the work process.
“We now scan everything—products, people, printers, pallets,” said Halstead. “DSI enabled our company culture of accountability to become reality. Every transaction is logged, which enables full accountability and encourages responsibility. This technology gives our workers a sense of ownership, and clear processes give them confidence.”
CH2 is now an agile player in the healthcare supply chain. When opportunities to acquire new operations through merger or takeover arise in CH2’s industry, DSI enables the company to act quickly.
“The process controls provided by DSI allow us to integrate acquired operations into our business faster than ever before,” Halstead said. “We can move a warehouse onto the system in a matter of hours, with confidence that the DSI platform will support the move and add value.”
The company plans to expand its use of the platform to 75 transactions as part of a 10-year plan to create traceability throughout the healthcare industry.
“DSI enabled our company culture of accountability to become reality. Every transaction is logged, which enables full accountability and encourages responsibility. This technology gives our workers a sense of ownership, and clear processes give them confidence.” —Ged Halstead, Chief Information Officer